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No, Push 5 service works with any phone (landline and cell phone) and any carrier service. No special or additional equipment or software is required.
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No, each phone number requires a separate account. You need a separate subscription for each phone number.
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Yes, Push 5 was developed with the needs of cell phone users in mind. Push 5 service is available wherever and whenever you have phone service and can make outbound calls (within the continental U.S.).
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Login to your account and immediately deactivate the account for that phone to ensure you are not charged for calls you don't make. If you find your phone after reporting it lost or stolen, you can login to your account and reactivate it. If you get a new phone number, login to your account to modify your account information. Enter your new phone number and activate the new number. You can set up, manage and update your account information online at any time 24/7. It is your responsibility to maintain up-to-date, accurate account information.
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Push 5 service is intended for use by subscribers in cases where they have an urgent need to contact people they trust. It is the responsibility of subscribers to determine when it is appropriate to use Push 5 services.
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Boma Systems, Incorporated safeguards the privacy of all subscriber information. For more details, please read our
Terms of Service and
Privacy Policy.
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The strength of your Push 5 contact group is that
it alerts those people most likely to be able to respond in an immediate,
time critical manner. Subscribers often include individuals such as spouses,
parents, guardians, siblings, caregivers, neighbors, friends, co-workers,
teachers, etc.
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No. Push 5 is committed to maintaining the security
of all personal information. We never share or sell any personal information.
For more information, please see our
Terms of Service
and
Privacy Policy.
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Yes. Testing Push 5 is easy and free. While activating your account and recording your name, we allow one (1) Push 5 test using the phone you registered. Our voice prompts will guide you through it.
Standard Plan Test: First we ask you to record a short message to your contacts (for example, "Hi, this is Annie testing out my new Push 5 account. Join me on a quick conference call so that I can explain more of what it does.").
After that, we instantly send your message out to all your contacts and create a private conference call for you all to talk. After about 4 minutes, we will play an announcement thanking your contacts for participating. That's it - after the test, just hang up and your account is active.
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In order to activate your phone, you will need to call us at (619) 342-1877 and record your name using the phone you registered, just like you would for an answering machine. This step is REQUIRED or Push 5 will not be activated. Later, when you issue an alert, your recorded name is played and your contacts will know who is issuing the alert.
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Push 5 requires several things in order to work. You must not block Caller ID or Push 5 must be identified as an exception to your Block Caller ID. You must call us at (619) 342-1877 and record your name using the phone you registered, and you must have at least one or more contacts with phone numbers added to your contact group.
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Yes. Add
support@push5.com to your e-mail address book and white list
support@push5.com on any SPAM filters you may have. Please e-mail your contacts and ask them to add
support@push5.com to their e-mail address books and white list
support@push5.com on any SPAM filters. You can add, delete or edit your contacts any time by going to
My Account.
Programming Push 5 into your phone can save precious seconds in case you need urgent assistance. We encourage you to do this now so that it will be ready when you really need help.
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Push 5 is in Pilot (Beta) testing and we are
working hard to make our service the best it can be. We are excited to
be able to provide you with Push 5 protection now--without asking you
to wait as we test and tweak the system. We welcome your participation
and feedback during the Pilot (beta) program. If you would like to tell
us about your experience, send us an email at
support@push5.com.
Please note that during Beta testing, limited interruption in service may occur.
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We only accept payment online using an active credit card at this time.
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No. Push 5 requires a pre-paid annual subscription.
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Yes. Push 5 service works on any phone with a
direct line that does not block Caller ID. Just sign up and create an
account for each separate phone number.
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Coming Soon: Auto Re-Charge: To ensure Push 5 is always available to subscribers, "Auto Re-Charge" will be available soon on the Push 5 Standard Plan. Auto Re-Charge will add to minutes to your account whenever the available minutes drops below a certain threshhold. Payment will be automatically billed to a credit card on file.
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Yes, when you login to your account, go to the
My Account menu, to view your payment history or update your credit card
information.
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The Push 5 Urgent Alert Standard Plan includes 240 urgent alert calling minutes per year. Extra minutes are just $0.25 each.
Minutes are charged to your account for each inbound and outbound call that is connected. So an alert call to three people for 5 minutes would charge 20 minutes to your account (1 inbound plus 3 outbound calls of 5 minutes duration each).
Subscribers and contacts can hang up at any time and charges for that portion of the call will stop.
Subscribers and contacts are responsible for all long distance and carrier-imposed toll or service charges.
All partial minutes are rounded up to the next minute.
Coming soon: Auto-Recharge of your account. This service will top off your minutes whenever your balance falls below 50 minutes. This ensures continuous protection.
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You may cancel your subscription at any time
by sending a request to
Customer Support.
Please include your account number (the phone number you registered),
your name and e-mail address
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You will need to re-activate your account and
issue the proper payment using an active credit card. You can login and
access your original account and update/modify any account information
rather than create an entirely new subscription.
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Yes. Push 5 offers a 30 day unconditional money
back guarantee.* If for any reason you are not completely happy with the
protection of Push 5 in the first thirty days, send us an e-mail or contact
Customer Support and we will refund your
subscription fee. We would also like to know why so that we can improve
our service, but this is not required.
Restrictions do apply, see
below.*
*Guarantee is available one time per subscriber (not per phone) during
the first 30 days of service. Only the initial subscription is
subject to the guarantee, renewals are not eligible. Subscriber is responsible
for any additional minutes used beyond the initial allocation (240 minutes
for our Standard service plan). Guarantee does not apply to gift certificates..
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Push 5 does not charge long distance fees, however, our numbers are not toll free. Subscribers are responsible for any charges imposed on them by their telephone service provider including long distance charges and cellular airtime.
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Coming Soon: All subscribers may keep an active credit card on file to automatically renew your subscriptions and prevent any interruption in Push 5 protection. We notify subscribers by e-mail 30 days in advance of the expiration of their one year subscription period. Of course, you can
cancel your subscription at any time.
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Once you send a Push 5 alert from your phone,
our system instantly sends an alert to each contact by issuing an e-mail,
text message and phone call to every phone number, e-mail and text address
that you've pre-registered.
Note: Our Services may be subject to limitations, delays, and
other problems inherent in the use of existing telephone and cellular
phone infrastructure, Internet, and other electronic communications. The
Services are programmed to react immediately, but some delays and failures
of delivery can and will occur due to normal telephony and Internet traffic
constraints. The Services will not function if the subscriber is not in
a cell phone coverage area and is using a cell phone. Boma Systems is
not responsible for any delays, delivery failures, or other damage resulting
from such problems.
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Push 5 Standard service creates a live conference
call that is initiated with every Urgent Alert. After the subscriber initiates
an alert the conference call starts with the entry of the second contact
whether or not the subscriber is able to stay on the line. If a contact
cannot immediately enter the conference call, the contact will be given
instructions via phone message, e-mail and text message on how to enter
at a later time. However, once the conference call has terminated, it
is no longer possible to enter the call.
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Once your contacts pick up the call, they will
hear an announcement identifying your name followed by your recorded message.
All your contacts will need to do, is simply answer your Push 5 phone
call. Your contacts will also be given the one time option to repeat the
message.
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If you receive a Push 5 Urgent Alert, you will
hear a Push 5 System announcement and a recorded request for help from
the subscriber. After the message you will be prompted to either "Press
1" to repeat the message or "Press 2" to be connected to
a live conference call with other members of the subscribers Push 5 contact
group. If you choose "Press 2" and enter the live conference
call, you will then be able to evaluate the issue and begin collaborative
efforts. If the subscriber who sent the Push 5 message stays on the line,
they will also be able to join the conference call.
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To set up, manage, and edit your contact group,
login to your account and go to the "My
Accounts" page. From there, you can add, delete or edit any of your
Contacts.
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Push 5 Urgent Alerts can only be made to any
direct-dial number within the contiguous 48 states. Push 5 will not work
with phone numbers that require an extension number. Our system cannot
perform manual tasks that may be required to enter an extension number
or to enter information required by some phone systems’ voice prompts.
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Contacts can at any time decline to be reached by subscribers using Push 5 Urgent Alert. If they do not wish to be contacted, they should directly notify the subscriber and ask to be removed from the subscriber's contact list.
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When subscribers add new contacts to their account, Push 5 automatically notifies contacts by e-mail. This e-mail identifies the subscriber, provides a brief explanation of Push 5 and informs a contact that if they do not want to be reached by the subscribers, they should contact the subscriber directly to be removed from the subscriber's contact list. It is very important to ensure that you have entered a valid e-mail address for each contact.
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Subscribers can register up to three phone numbers
(e.g. work, home, cell phones), two e-mails and a text message address
for each contact. When a Push 5 Urgent Alert is issued, contacts are notified
at each phone number, e-mail and text address registered by the subscriber.
Contacts simply answer their phone as usual to receive a Push 5 Urgent
Alert from a subscriber. If the subscriber has recorded a personal request
for help, this will automatically be played for the contact. Contacts
can then be immediately connected to a group conference call with the
subscriber and/or other contacts who were able to join the call.
Contacts will receive a time-stamped text message to their registered
e-mail account and/or cell phone when a Push 5 Urgent Alert is issued.
The message will notify them that they have received a Push 5 Urgent Alert
from the subscriber. Contacts will receive instruction for how to join
the conference call if it is still in progress and will also be directed
to the
Push 5 website if they have
further questions.
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Yes. From the "My Account" drop down
menu, we provide Import and Export tools that can be used to import certain
kinds of files.
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Only direct dial numbers can be accepted (i.e.
not calls involving operator assistance and extension numbers).
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Programming your phone to speed dial the Push 5 access number is recommended, as this enables you to send alerts even more quickly. Please refer to the User's Guide that came with your phone for instructions on how to program your phone to Speed Dial. If you cannot find your instructions, contact your phone manufacturer for programming instructions (be sure to have your model number available). Several phone manufacturers also provide this information on their websites.
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No, you are not required to add Push 5 to your
speed dial. However, the advantage of programming your phone to speed
dial the Push 5 number enables you to send alerts even more quickly. Speed
dial is recommended but not required to use Push 5 services. Alternatively,
you can enter the Push 5 access number as you would any other number for
your phone or enter it into your address book on the telephone.
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Phone manufacturers generally provide this information inside the battery compartment of your phone. Many phone battery compartments can be accessed by sliding off the back of your phone in a downward position.
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In the event of an emergency or crime in progress, try calling 9-1-1 from your phone or a different phone.
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Yes. Certain numbers won't work with our system
including telephone company service and emergency numbers (like 411 and
911) and any pay-per-call or premium service (those with area code 900).
Further, you should not use general information numbers or non-direct
extension numbers. Our automated system will not wait for a call to be
transferred to the correct party before playing a Push 5 Urgent Alert.
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Once Push 5 alerts are made they are immediately sent to your contacts and cannot be cancelled or retrieved. We recommend recording and sending a message saying this is a false alarm and should be ignored. We also recommend sending an e-mail/text message with the same false alarm recall message to contacts.
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No, once the last person leaves the conference call, the call is terminated and is no longer available. We recommend that your contacts exchange each others' contact information if they need to reach each other after the conference call.
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Yes, a valid e-mail address is required to sign-up for Push 5 services and to contact Customer Service. We communicate with our subscribers
via e-mail, so it is essential that we have your e-mail address.
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No, Push 5 service will not impact your landline or cell phone service in any way. However, our service is dependent on the proper functioning of your landline or cell phone service.
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Absolutely! Push 5 services are completely independent of regular phone service providers and are not dependent on any one carrier. You can use the provider of your choice.
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Push 5 service works with any phone and any phone service provider. In most cases, absolutely no changes to your current phone service are required. The one exception applies only to anyone who has subscribed to "Block Caller ID" service with their phone service provider. To access your account and complete your call, the Push 5 system must be able to automatically recognize subscribers' phone numbers. Therefore, subscribers must either exempt Push 5 from the ID block or remove Block Caller ID service altogether.
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Select the
Customer
Support page and submit a request to have your name removed from our
"Offers and Promotions" listing.
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Login to your account and you will be able to manage all your personal information, including your contact group information.
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Your user name is the 10 digit phone number you registered for Push 5 services. We provide a
Forgot Your Password link on the secure login page that you should click immediately if you have forgotten your user password. If you are still having problems logging in after clicking on these links, contact
Customer Support. By providing the phone number you registered, we can retrieve your sign-up information for you.
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If you are unable to login to your account, contact
Customer Support. Please provide us with
the phone number you registered and your e-mail address.
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No. We must be able to identify a caller's phone number to connect a call. Push 5 services will not work if a caller blocks our system from recognizing their phone number. Block Caller ID will need to be removed or Push 5 must be identified as an exception to your Block Caller ID in order for us to recognize your phone number.
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Push 5 services can be accessed by dialing the Push 5 system at (619) 342-1877 from the registered phone number.
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First, make sure you entered your number correctly. If you continue to receive the error message, please contact
Customer Support. Please provide us with the phone number you are trying to register and your e-mail address.
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You will need to dial Access Number (619) 342-1873.
You will also need to enter a PIN number. The PIN number is the 10 digit
number of the person who initiated the alert (do not include the leading
number 1). These instructions are e-mailed to each e-mail address that
is on file for contacts and are also included on the phone message to
contacts.
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Push 5 plays an automated message including your
name and any message you recorded when you sent the alert. This message
repeats twice, so most answering machines and voice mail services will
record the complete message. Contacts who missed the call will also receive
instructions on how to join the conference call if it is still in progress.
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No. It is not possible to use Skype to make Push 5 calls due to current Skype business and technology requirements.
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No. Push 5 automatically sends an alert to every contact member listed in your group. As always, people who receive an alert may choose not to respond and hang up if they don't want to participate.
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- Don't use a password that contains personal information (name, birth
date, etc.).
- Don't use keyboard patterns (asdf) or sequential numbers (1234).
- Don't make your password all numbers, uppercase letters or lowercase
letters.
- Don't use repeating characters (aa11).
- It is strongly recommended never to tell your password to anyone
(this includes significant others, roommates, etc.).
- Never write your password down.
- Never send your password by e-mail.
- Periodically test your current password and change it to a new one.
